Refund & Returns Process:
For refunds, simple return the order to the returns address on your parcels label or included within your packing slipping. Ensure the item back is placed back into the original packaging, seal securely and take it back to your chosen courier. We recommend Royal Mail for UK orders who will print a label instore and dispatch the order back to us. Once received and inspected, you will then receive a full refund on your item and any associated delivery cost under our free shipping threshold.
For refunds you are entitled too:

14 days cancellation window.
14 days for the customer to return.
Refund of standard delivery.
Full refund for faulty items within 30 days.

Please note, all sale items are non-refundable unless faulty.

Shipping costs may vary depending on your location & parcel weight:
UK Royal Mail Shipping: Est £3.79.EU Shipping: Est £12.90. Worldwide Shipping: Est £20 including America, Canada, Australia & Asia.

Any undelivered returned items will not receive a refund. You can return full priced item(s) at any of our upcoming trade stands and receive a refund on site via our show team.

Exchange & Returns Process:
Wolf London offers free exchanges on UK orders. Please email info@wolflondon.com with your exchange request, order number and full name. We will send your requested exchanged product back out to you in a mailer bag, which will include the returns label and a sealable mailer bag to post the original item back to our warehouse. Please then take this to your local Royal Mail Store.

You will receive your exchanged item within 2 – 5 business days for UK orders and up to 6 – 8 business working days for EU and International Orders.

If an item is damaged upon return to Wolf London Clothing and we have not been notified, you will be contacted and charged for the damaged item. Equally if we don’t receive the item back due to loss goods, you will be charged for the item.

You can exchange and collect any new items at any of our upcoming trade stands, providing that you have notified us within the allocated timeframe of 14 days. Please note, all sale items are non-exchangeable unless faulty and sale items are non-exchangeable.